Shipping

Due to the handmade, one at a time production each piece may vary slightly, most often this variation will hardly be noticeable.

Please allow between 8 days to 10 days when placing your order.

If you have any questions you are welcome to email me directly:
info@hechoenbrooklyn.com

:::::::::::Delivery::::::::::::::::

Products will be delivered in the order that orders are received. Please allow up to 2 weeks when placing your order. Please be aware that high production time, such as the winter holiday season may delay times - please plan and order early!

Shipping is via United States Postal Service (USPS) Priority or FedEx. Please specify if you have a preference and we will do our best to accommodate. Regular Shipping and handling fees and Track number are FREE, except if you want a Express service so you pay for the extra mail service. ($10-$15 national mail)

All items come in separate plastic zipper style baggies for protection. Please reuse them!!! We do our best to package orders using recycled materials.

:::::::::::Damages/Defects:::::::::::::::

If a product is defective it may be exchanged for a like item, NO REFUNDS.
Damage/defective claims must be made within 5-7 days of receiving your order; all sales are final thereafter.

:::::::::::Shipping Damages:::::::::::::::

The products are packaged with the utmost care, however, we are not responsible for damages caused by shipping carriers. If you have a shipping damage-claim, please contact the shipping center and me as soon as possible. We will do what is reasonable to assist you with your claim.
These damages are not entitled to a refund, return, or exchange, but we will work with you to ensure the best possible resolution.